Monthly Archives: March 2017

Intangibly Delighted Customers

Managing intangible assets such as branding, people, knowledge, or operations can raise or lower corporate valuations and customer satisfaction. Well-managed intangibles set apart the excellent corporate leader from the acceptable managers and unwelcome bosses. Customer delight and its ensuing loyalty … Continue reading

Posted in Customer Relationship Management (CRM), Leadership, management, Uncategorized | Tagged , , , , , , , , , | 1 Comment

Effective Leadership Practices

Over a decade ago, the legendary Peter Drucker enumerated eight practices he observed in effective leaders: Ask: “What needs to be done?” Ask: “What is right for the organization?” Develop action plans. Take responsibility for decisions. Take responsibility for communicating. … Continue reading

Posted in Leadership | Tagged | Leave a comment

Brief Team Charters Provide Key Guidance

Get your team on track and keep it there with a team charter. Continue reading

Posted in Leadership, Teaming | Tagged | Leave a comment