Tag Archives: processes

Intangibly Delighted Customers

Managing intangible assets such as branding, people, knowledge, or operations can raise or lower corporate valuations and customer satisfaction. Well-managed intangibles set apart the excellent corporate leader from the acceptable managers and unwelcome bosses. Customer delight and its ensuing loyalty … Continue reading

Posted in Customer Relationship Management (CRM), Leadership, management, Uncategorized | Tagged , , , , , , , , , | 1 Comment